Soft Skills and Behavioral training

Account Management & Cross-Selling

2 days

About the Program

You have won the clients but want to ensure that they are managed well and keep giving you repeat business? How equipped is your account management team to delight the customer and cross-sell your other products or services?

Get closer than ever to your customers. So close that you can tell them what they need well before they realize it themselves. Steve Jobs

It costs 5 to 25 times more to acquire a new customer than retain an existing one. Thus, your account management team needs to have the requisite attitude and the skills to manage the existing clients well, as well as maximize the revenue generating opportunities by cross-selling other solutions. Our account management training program helps you achieve both.

Account Management & Cross-selling is a specialized 2 day training program that equips account management team with requisite skills to manage clients on a daily basis while increasing revenue through cross-selling.

How will it help you?

  • Understand the responsibilities & criticality of the role of an account manager.
  • Understand & develop the mindset & skills needed to manage clients.
  • Learn to build long term relationship with different client stakeholders.
  • Learn to identify cross-selling opportunities and have a meaningful dialogue with the clients to move ahead on them.
  • Learn how to align the right internal stakeholders from the right functions to service the various needs of the client and to close on the cross selling opportunities.
  • Use practical tools & tips to manage multiple clients simultaneously and keep them growing.