Do you know who your internal customers are and how you can service them well? Are the same rules of customer service excellence applicable to internal customers as are to external customers?
If you look after your internal customers you don’t have to worry about the external customers.
A smooth functioning channel among internal customers is crucial for the efficiency and productivity of an organization. This internal service chain in turn helps provide better service to external customers, leading to a good impression and increased credibility for your organization.
Shaping Internal Customer Centricity is a 2-day internal customer service training program that helps participants understand the value of a positive attitude towards co-workers as well as listening and responding to them promptly and respectfully.
This program on internal customer service training will help you:
