There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
A customer service manager has to ensure that customers are served well enough to bring them back to you repeatedly. Your responsibility is to involve your team and comprehend the service strategy of the organization and look for innovative ways to drive customer service through them, leading to an enhanced customer experiences.
Leading Service Excellence – Managers is a 2-day customer service manager training program that helps managerial level service professionals to develop the right skills to deliver an unmatched service experience through their team.