Soft Skills and Behavioral training

CUSTOMER SERVICE TRAINING PROGRAMS

Achieve unparalleled service excellence & customer loyalty

No of service professionals trained

100,000 +

Key industries trained service professionals in

BFSI, FMCG,
Manufacturing,
Pharmaceuticals, Retail,
Hospitality, Automobile,
Event Management

Overview

At Work Better, we have an unwavering belief that an organization cannot be truly customer-centric unless it focuses on improving both internal and external customer centricity. Our competence in customer service skills training has enabled hundreds of companies to achieve customer delight and loyalty, in turn, helping them improve their profitability. Our deep understanding of customer expectations in different industries has enabled us to help clients stand out from the competition by creating a truly differentiated customer experience that leads to concrete, measurable improvements in critical metrics such as CSAT and NPS.

We have helped clients drive a customer-centric culture across their organization from top management to frontline executives. Our customer service training programs equip frontline service professionals with the skills to leave every customer with a feeling of ‘wow’ and manage irate customers professionally. We enable managers and senior leaders to improve and sustain the customer-centric culture in their organizations.

Let’s work together to help you deliver unmatched customer service excellence.


Happy Clients

Happy Clients

Service Team Lead

retail banking company

Excellent customer service training conducted for us. The workshop had ideal content for the group, the training was well delivered, and managed to keep the whole group engaged throughout. An important factor that the workshop achieved was to help participants change the way they speak to customers, especially while dealing with difficult customers. Great job by the trainer, especially with all the real life examples and role play scenarios.

Happy Clients

HR Manager

insurance company

Work Better conducted OJT sessions for our frontline staff for an improved customer experience. Though it was a rigorous exercise to find so many trainers across different locations, the Work Better team was always enthusiastic & proactive and stuck to the timelines throughout. The sessions were effective and helped drive a major service overhaul for our organisation. Highly recommended for service excellence programs.

Happy Clients

Senior

L&D Manager of an Indian banking chain

The Service Excellence workshops conducted by Work Better made learning fun and enjoyable while delivering an impactful message to participants. Diagnostic calls with participants and mystery audits were thorough and helped us understand our service team’s shortcomings. The training intervention conducted over a period of 6 months for each batch has shown visible improvement in our service delivery, all thanks to Work Better.

Case Study
Case Study

SS+B Customer Service Case Study

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