our solution

• 01 Result Focused Diagnostic Study A comprehensive diagnostic study was conducted involving several diagnostic meetings & calls with the relevant stakeholders to garner exhaustive insights into problem faced by the client. Mystery audit calls were made to identify areas of improvement to achieve the desired internal customer service standard.
• 02 Result Focused Active Learning Workshops Based on the diagnostics result, WB communication experts designed customized active learning workshops to upskill over 150 tele-executives in clear & unambiguous communication, assertive communication, solution-centric communication, and telephone etiquette.
• 03 Result Focused Learning Implementation A rigorous 3-month learning implementation program involving daily micro learning tools was devised to reinforce learning and ensure implementation on the job.
• 04 Result Focused Learning Measurement Proficiency evaluation tests were conducted at the end of the 3-month learning implementation program to assess the tele-executives.