Position title
Client Service Manager
Employment Type
Full-time
Responsibilities
  • Responsible for working with the existing clients to increase revenue seeking opportunities by providing exceptional customer service
  • Collaborating with relevant internal stakeholders to conduct Training Needs Analysis for the client to propose a unique solution.
  • End to End project life cycle ownership by collaborating with relevant internal and external (Client) stakeholders.
  • Handling Client escalations and resolving them through co-ordination with relevant Internal Teams.
  • Playing an integral role in creating new business proposals to aid Business Development Manager for on-boarding of new and repeat clientele.
  • Attending clients meeting to discuss training requirements and closing the business.
  • Scheduling internal meetings with relevant stakeholders to discuss execution plans for any Training interventions.
Qualifications
  • Bachelor’s degree in any discipline.
  • 1-3 years of experience in the relevant domain.
Skills
  • Excellent Customer Service Skills
  • Excellent Written and Verbal Communication Skills
  • Ability to Multitask
  • Should be well versed with MS Office 
Job Benefits
  • Based on your current CTC, competitive as per Industry Standards.
  • Learning opportunity, with a free hand to deliver, innovate and work with industry experts and high-profile clients.
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Job Location
Work From Home
Working Hours
5 DAYS (Mon-Fri) 9:30 AM- 6:30 PM
Date posted
September 28, 2021
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Position: Client Service Manager

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