Soft Skills and Behavioral training

Shaping Internal Customer Centricity

2 days

About the Solution

Do you know who your internal customers are and how you can service them well? Are the same rules of customer service excellence applicable to internal customers as are to external customers?

If you look after your internal customers you don’t have to worry about the external customers.Richard Branson

A smooth functioning channel among internal customers is crucial for the efficiency and productivity of an organization. This internal service chain in turn helps provide better service to external customers, leading to a good impression and increased credibility for your organization.

Shaping Internal Customer Centricity is a 2-day workshop that helps participants understand the value of a positive attitude towards co-workers as well as listening and responding to them promptly and respectfully.

How will it help you?

Serving your internal customers well will equip you with tools & techniques to make your colleagues feel valued and to create an effective communication channel within the organization. This workshop will help you:

  • Identify internal customers and analyse service touch points.
  • Determine each employee’s needs as a customer.
  • Create internal service strategies that aid a smooth flow of work in the organization.
  • Eliminate conflicts among departments.
  • Measuring internal service.
  • Building a positive attitude for internal customer centricity.
  • Eliminating blame and “That’s not my job” attitudes.
  • Dealing with difficult or challenging internal customers.
  • Taking action to encourage collaboration across teams and departments.