Soft Skills and Behavioral training

CUSTOMER SERVICE TRAINING PROGRAMS

Achieve unparalleled service excellence & customer loyalty

No of service professionals trained

1,00,000 +

Key industries trained service professionals in

BFSI, FMCG,
Manufacturing,
Pharmaceuticals, Retail,
Hospitality, Automobile,
Event Management

Overview

It costs 5 to 25 times more to acquire a new customer than retain an existing one.

While new customer addition is undoubtedly critical, customer retention, through strong customer service, is all the more important for revenue & profitability growth. Work Better Training has been working with many organizations, across industries, to help them achieve customer delight & loyalty, and thereby help improve their profitability.

Through our deep understanding of the customer expectations in different industries, we have helped clients stand out from the competition by identifying & bettering the Moments of Truth with their customers. This has helped them create a truly differentiated customer experience, while leading to concrete & measurable improvements in critical metrics like CSAT & NPS.

We specialize in driving customer centric culture across the organization – from top management to the frontline executives. Our solutions equip the frontline customer service professionals, who are the first port of call for customers, with the skills to leave every customer with a WOW feeling and manage irate customers professionally. We enable the managers & senior leaders of organizations, to sustain & keep bettering the customer centric culture in the organization.

Our competence & unwavering belief in the fact that an organization cannot be truly customer centric unless it focuses on improving internal as well as external customer centricity, has enabled hundreds of companies achieve unmatched customer service excellence.

Let’s work together to make your company more customer centric.


Happy Clients

Happy Clients

Service Team Lead

retail banking company

Excellent customer service training conducted for us. The workshop had ideal content for the group, the training was well delivered, and managed to keep the whole group engaged throughout. An important factor that the workshop achieved was to help participants change the way they speak to customers, especially while dealing with difficult customers. Great job by the trainer, especially with all the real life examples and role play scenarios.

Happy Clients

HR Manager

insurance company

Work Better conducted OJT sessions for our frontline staff for an improved customer experience. Though it was a rigorous exercise to find so many trainers across different locations, the Work Better team was always enthusiastic & proactive and stuck to the timelines throughout. The sessions were effective and helped drive a major service overhaul for our organisation. Highly recommended for service excellence programs.

Happy Clients

Senior

L&D Manager of an Indian banking chain

The Service Excellence workshops conducted by Work Better made learning fun and enjoyable while delivering an impactful message to participants. Diagnostic calls with participants and mystery audits were thorough and helped us understand our service team’s shortcomings. The training intervention conducted over a period of 6 months for each batch has shown visible improvement in our service delivery, all thanks to Work Better.

Case Study
Case Study

SS+B Customer Service Case Study

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